1. Who We Are
This Privacy Policy is issued by 17jili, the operator of the online gaming and sports betting platform accessible at 17jili.best (the "Platform"). When this policy refers to "17jili," "we," "us" or "our," it refers to the entity responsible for operating the platform and processing the personal data of registered players and website visitors.
17jili is the data controller for personal information collected through the platform. Where personal data is processed by a third-party service provider on 17jili's behalf, that provider acts as a data processor under a contractual arrangement that restricts their use of the data to the agreed purpose.
For all privacy-related enquiries, the correct contact is: support@17jili.best. Please include "Privacy" in the subject line of your email so the request can be directed to the appropriate team promptly.
2. Data We Collect
17jili collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and information received from third parties such as payment processors and identity verification services.
Information You Provide Directly
| Data Type |
Examples |
When Collected |
| Identity data |
Full legal name, date of birth, gender |
Registration, KYC verification |
| Contact data |
Email address, mobile number, home address |
Registration, account update |
| Verification documents |
Government-issued ID, proof of address |
KYC/AML compliance |
| Financial data |
GCash number, bank account details, card details |
Deposits, withdrawals |
| Communications |
Live chat logs, support emails |
Customer support interactions |
Information Collected Automatically
- Device and browser data: device type, operating system, browser version, screen resolution.
- Usage data: pages visited, time on site, game sessions started, bets placed, features used.
- IP address and approximate location: used for fraud prevention and jurisdiction compliance.
- Cookies and similar technologies: session identifiers, preference data, analytics identifiers. See Section 5 for details.
Information from Third Parties
- Identity verification results from our Know Your Customer (KYC) provider confirming document authenticity.
- Transaction confirmation and status data from payment processors such as GCash, Maya, and bank partners.
- Fraud risk signals from our anti-fraud service providers.
3. How We Use Your Data
17jili uses personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with those stated here without first notifying you and, where required, obtaining your consent.
- Account creation and management: to register, verify, and maintain your 17jili account.
- Transaction processing: to process PHP deposits, withdrawals, and bet settlements accurately and efficiently.
- Identity verification and KYC/AML compliance: to confirm your identity, age and eligibility as required by applicable regulations and to prevent financial crime.
- Fraud prevention and platform security: to detect, investigate and prevent fraudulent activity, account takeover, and prohibited conduct as defined in our Terms and Conditions.
- Customer support: to respond to your enquiries, resolve complaints and provide assistance with account issues.
- Platform improvement: to analyse usage patterns and improve the design, functionality and game selection of 17jili.
- Responsible gaming: to monitor account activity for indicators of problem gambling behaviour and to administer voluntary self-exclusion and limit settings.
- Legal and regulatory compliance: to meet our obligations under applicable laws and to respond to lawful requests from regulators and law enforcement.
- Marketing communications: where you have opted in, to send you information about promotions, new games and offers at 17jili. See Section 12 for opt-out options.
4. Legal Basis for Processing
17jili processes personal data on the following legal grounds depending on the nature of the processing activity:
- Contract performance: processing necessary to fulfil the contractual relationship between you and 17jili — for example, processing your bets, managing your account balance, and executing withdrawals.
- Legal obligation: processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
- Legitimate interests: processing for fraud prevention, platform security, and internal analytics where those interests are not overridden by your rights and interests.
- Consent: processing for optional activities such as marketing emails where you have given explicit consent. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Cookies and Tracking Technologies
17jili uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it.
Types of Cookies Used
- Essential cookies: required for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: remember your language preferences, display settings and other customisations you have made to your account interface.
- Analytics cookies: collect anonymised information about how visitors use the platform — which pages are visited most, where errors occur, and what features are used. This data is used internally to improve 17jili and is not shared in identifiable form.
You can manage non-essential cookies through your browser settings. Disabling cookies may affect certain platform features. Most major browsers provide instructions for managing cookies in their help documentation.
17jili does not use third-party advertising cookies or tracking pixels for retargeting you on other websites. The analytics tools used by 17jili are configured to anonymise IP addresses and are used only for internal platform improvement purposes.
6. Third-Party Data Sharing
17jili shares personal data with third parties only where it is necessary for platform operations, required by law, or expressly authorised by you. We never sell personal data. The following categories of third parties may receive your data under strict contractual restrictions:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, bank partners and card networks receive the minimum payment data required to process your transactions. They are certified financial service providers with their own regulatory data protection obligations.
- Identity verification providers: our KYC partner receives document images and identity data solely to confirm your identity and age. Verification results are returned to 17jili. Documents are not retained by the provider beyond what is required for their own regulatory obligations.
- Game studios and content providers: where a game is provided by a third-party studio integrated into the 17jili platform, that studio may receive anonymised player session data for game performance purposes. No personally identifiable data beyond a pseudonymous player token is shared.
- Anti-fraud and security services: risk signals including anonymised device fingerprints and behavioural data may be processed by our fraud detection partners solely for the purpose of protecting platform integrity.
- Regulatory authorities and law enforcement: 17jili may disclose personal data to competent authorities where required by applicable law, court order, or valid regulatory request. We will notify affected users where legally permitted to do so.
All third-party data processors operating on behalf of 17jili are bound by Data Processing Agreements that limit their use of your data to the agreed purpose, require them to maintain appropriate security measures, and prohibit them from sharing your data further without authorisation.
7. International Data Transfers
Some of the third-party service providers that 17jili works with — particularly global payment processors, cloud infrastructure providers and game studio partners — may process data in countries outside the Philippines. When this occurs, 17jili ensures that appropriate safeguards are in place to protect your personal data.
These safeguards may include standard contractual clauses that impose equivalent data protection obligations on the receiving entity, or reliance on the receiving country's data protection framework where it provides an adequate level of protection. If you would like information about the specific safeguards applied to any particular cross-border transfer, please contact support@17jili.best.
8. Data Security
17jili takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration and disclosure. Key security measures include:
- Transport Layer Security (TLS): all data transmitted between your device and 17jili servers is encrypted in transit.
- Encrypted storage: sensitive personal data, including identity documents and financial information, is encrypted at rest.
- Access controls: personal data is accessible only to 17jili staff and third-party processors with a legitimate operational need. Access is role-based and subject to regular review.
- Security monitoring: 17jili monitors systems for unusual access patterns and potential security incidents on a continuous basis.
- Payment data segregation: full card numbers and payment credentials are never stored on 17jili servers. Payment tokenisation is handled by certified payment processors.
No online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 17jili will notify affected players and, where required by applicable law, relevant regulatory authorities within the timeframes prescribed by those regulations.
9. Data Retention
17jili retains personal data only for as long as is necessary for the purposes described in this policy and to meet applicable legal and regulatory obligations. After the relevant retention period expires, data is securely deleted or irreversibly anonymised.
- Active account data: retained for the lifetime of your active account and for a period of five years after account closure to meet regulatory anti-money laundering record-keeping requirements.
- Transaction records: retained for five years after the date of the transaction for financial compliance purposes.
- Identity verification documents: retained for the period required by applicable KYC/AML regulations, typically five years after the end of the business relationship.
- Support communications: retained for two years after the resolution of the relevant enquiry or complaint.
- Marketing preferences and consent records: retained until you withdraw consent and for a reasonable period thereafter for record-keeping purposes.
- Analytics data: aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.
10. Your Privacy Rights
As a 17jili player and data subject, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact support@17jili.best with the subject line "Privacy Request" and a description of your request. We will respond within 30 days in most cases.
Right of Access
Request a copy of the personal data 17jili holds about you, including the categories of data, the purposes of processing, and the third parties it has been shared with.
Right of Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. You can also update many details directly in your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal retention obligation applies.
Right to Restriction
Request that we restrict processing of your personal data in certain circumstances, such as while a data accuracy dispute is under review.
Right to Object
Object to processing carried out on the basis of 17jili's legitimate interests, including any profiling activities. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Data Portability
Request a copy of the personal data you have provided to 17jili in a structured, commonly used, machine-readable format, where technically feasible.
Please note that certain rights may be limited where 17jili is required to retain data by law — for example, AML record-keeping obligations. Where a request cannot be fulfilled in full, we will explain the reason why.
11. Children's Privacy
The 17jili platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use 17jili or provide any personal information through the platform.
If 17jili becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you believe a minor has created an account on the platform, please notify us immediately at support@17jili.best so we can investigate and take appropriate action.
12. Marketing Communications
17jili may send you promotional communications about bonuses, new game releases, tournaments and special offers by email or SMS where you have opted in to receive these. Marketing communications are optional — you can opt out at any time without affecting your ability to use the platform.
To unsubscribe from marketing emails, click the unsubscribe link in any marketing email you receive from 17jili. To opt out of SMS marketing, reply STOP to any promotional SMS. You can also update your communication preferences in account settings or by emailing support@17jili.best with "Marketing Opt-Out" in the subject line.
Opting out of marketing communications does not affect transactional messages required for platform operation — for example, deposit confirmations, withdrawal notifications, and account security alerts. These will continue to be sent regardless of marketing preferences.
13. Policy Updates
17jili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For material changes — those that significantly affect how we collect, use or share your personal data — we will notify registered players via the email address on file at least 14 days before the change takes effect. Your continued use of the platform after that date constitutes acceptance of the updated policy. If you do not accept the changes, you should stop using the platform and contact support@17jili.best to arrange account closure and withdrawal of any remaining balance.
14. Contact Us About Privacy
For any questions, concerns or requests related to this Privacy Policy or the personal data 17jili holds about you, please use the following contact:
- Email: support@17jili.best (subject line: "Privacy")
- Live chat: available 24/7 from within your 17jili account
17jili will acknowledge your privacy request within five business days and will aim to resolve it within 30 days. For complex requests that require additional time, we will notify you of the extended timeframe and the reasons for it.
If you are not satisfied with how 17jili has handled a privacy concern after going through the internal process above, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction — in the Philippines, this is the National Privacy Commission (NPC).
